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House Availability Request
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Booking Contracts are effected in the name and on behalf of the
owners at the prices listed in the price lists attached to this
catalog. Prices were established according to market conditions
at time of going to print. Should these market conditions suffer
important changes, we reserve the right to modify our prices
accordingly. Unless otherwise stated, bookings are for a minimum
of one week and run from Saturday to Saturday.
A deposit of 50% of the total letting price is payable at the
time of booking and the balance is due no later than 60 days
prior to the beginning of the letting period.
For bookings made less than 60 days prior to the beginning of the
letting period, the payment must be made in full.
The booking contract comes into effect when Viaggi Il Cocomero is
in receipt of the completed Booking Form, and full payment under
clauses 2 and 3 hereof and when the client has received a
written confirmation of booking. All bookings are rendered
confirmed in Italy.
At least 15 days prior to the start of the letting period,
providing all payments have been received, the client will be
sent a road itinerary to the house and a voucher that serves as
entrance pass to the house and must be shown to the keyholder on
arrival. The voucher lists the client's name, the number of
persons in his party, and the extra costs not included in the
Booking Contract such as heating. The road itinerary lists the
house address, name of the keyholder, eventual telephone number,
and precise directions to the house.
The client must arrive Saturday, between 4.00 and 6.30 pm. If the
client is late, advance notice must be given. If no notice is
given, the keyholder is not held to wait for the clients after
the arrival time has passed. It is up to the keyholder's
discretion to decide whether or not to allow clients to enter
the house at times other than those stated and may ask the
client for reimbursement of expenses incurred. Viaggi Il
Cocomero declines all responsibility in the matter.
On arrival the client must pay a security deposit of € 260 (Euro
or equivalent amount in a known currency) to the keyholder.
(There are a few properties where the security deposit is more
than € 260. The required security deposit for each property is
indicated in the price list.) Failure to pay the deposit can
result in the keyholder refusing entrance to the house.
Only those persons stipulated in the Booking Form may stay at the
house and the total number of such persons must not exceed the
authorized number stated in the house description. Please note
this includes children. Should the keyholder find more persons
than those stated, it is totally up to his discretion to ask the
clients to vacate the house.
The client signing the contract is responsible for the correct
and decent behavior of his party. Should the client and his
party behave in a manner that is not acceptable by civilized
standards, the keyholder may ask the client and his party to
vacate the house.
Viaggi Il Cocomero will consider the Booking Contract null and
void after notification by the keyholder of violations according
to clauses 6, 7, 8 and 9 hereof. No reimbursement will be paid.
The client and his party must vacate the house between 8.00 and
10.00 am. on the date of departure without exceptions.
The security deposit will be returned in full to the client at
the end of the holiday period less any deductions made by the
keyholder for damages caused to the house, its garden area, the
internal and external furnishing (fair wear and tear excepted),
heating costs and any extra expenses incurred during the holiday
period and still outstanding at the date of departure.
Cancellation charges will be levied as follows: 10% of total
price if cancellation is made 90 days or more prior to the
beginning of the letting period; 50% of total price if
cancellation is made between 90 and 60 days prior to the
beginning of the letting period; full amount if cancellation is
made less than 60 days prior to the beginning of the letting
period. Cancellations must be made in writing and will be
calculated from the date of receipt by Viaggi Il Cocomero.
Should the house be re-let, Viaggi Il Cocomero will refund the
total amount less 10%.
If as result of events outside of the owner's control, the house
booked should no longer be available, Viaggi Il Cocomero will
immediately notify the client and either reimburse the client
the entire amount or, if so instructed, book the client into an
alternative house. If the price of the alternative house is less
than that originally paid, the client will be reimbursed the
difference. If the price is more than that originally paid, the
client must pay the difference in accordance with clauses 2 and
Viaggi Il Cocomero cannot be held responsible after going to
print for changes and modifications effected by the owner to the
house without giving due notice, nor for the state of
cleanliness, for the fumishings, fittings and house equipment
which are the owner's direct responsibility. Any complaints must
be made by telephone or in person to Viaggi Il Cocomero within 48
hours of arrival and followed by a written confirmation addressed
to the house owner and C/O Viaggi Il Cocomero. Viaggi Il Cocomero
will forward all complaints to the owner and provide clients with
the owner's complete address and name of his legal council.
Complaints lodged at the end of the holiday period will not be
taken into consideration. Clients who abandon the house without
authorization from Viaggi Il Cocomero lose all rights to any
eventual refund or rebate.
In the event of any dispute concerning the terms and conditions
of this contract, the court of law of Siena will have
jurisdiction. In any and all controversies, Italian law will
apply. On signing the Booking Form the client totally and
unconditionally accepts these Booking Conditions.